While clothing trends can be as fickle as a Kardashian's love life, clothes are something we will always need... for socially contractual purposes. But just like a Kardashian, not even clothes can escape the internet. While it really is just easier to know what the clothes will look like on you when you try them on in person, we're all guilty of doing things like filling up our online shopping carts with potential clothes we'd love to own and then ghosting them, clicking on ad-bait, or just googling a fresh pair of sneakers we saw the kid in class next to us wearing. We cannot avoid the obvious fact that e-commerce is taking over, but that is exactly what Nordstrom is trying to do with this new take on the seemingly outdated department store concept.
After extensive market analysis, Nordstrom has put together a vision for a marquee in their top selling city of New York that looks less like a desperate way to escape the tide of the convenience of online shopping and more like riding the wave and making it more of a social experience. They're incorporating things like a "millennial-bait tech bar", an actual liquor bar, and even a "reserve and try in store" service where you can reserve the clothes you want to try on in advance that will be waiting for you in a fitting room when you arrive.
Their general merchandise manager says they are looking at this project more like an art exhibition than a store by making it more of a visual experience. When they asked themselves how to get more people to buy clothes from them, they decided on doing brand combinations on the mannequins. Think hoodie, paired with a designer skirt, paired with a pair of new Nikes. Their calling it a "high-low mix" known to be a sales driver. Think about it, we might not all wear designer skirts, but we wear nikes and hoodies so why not try for the skirt, or pants. They're even implementing a retailing service that allows you to drop your clothes off to get altered while you shop and you don't even have to have bought the clothes from Nordstrom. As long as they bring the people in, with all these enticing services, we are bound to browse.
In their willingness to let go of old rules, and experiment with new ideas Nordstrom might actually be able to get ahead of the e-commerce curve and leave all of its outdated department store competition behind. At least in Manhattan. This totally highlights rebranding, market analysis, and having to let go of preconceived notions for the sake of the success of your company. They analyzed their target market, and despite their average shoppers age of 43, they are looking to bring in the people who would rather splurge on experience than materials so in combing the two they are catering to the group driving the future of their fate.