Some health-care systems teach doctors techniques for maintaining interaction with patients as they enter data in their electronic device. One of the things is to use the screen to educate the patient about their health. This is a great way to keep interaction because experts say that the biggest problem with inputting data into the computer is the lack of eye contact, and eye contact establishes trust and a bond with the patient, also it prevents doctors from being able to read body language. The service is the product offered when a patient goes to its doctor and if the doctor begins to lack that interaction the patients are looking for, then the patients will begin to move away from that doctor. If the doctor uses a computer to record patients records, then they should you use it in a way that they can still interact with the patient so the patient won't feel lack of importance and trust.
http://www.wsj.com/articles/is-your-doctor-getting-too-much-screen-time-1450118616
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